🎭 To Our Noble Patrons
Hark, valued patrons of Renaissance & Medieval Store! As purveyors of fine costumes and historical attire, we understand the importance of your costume adventures. Just as our craftsmen create each garment with royal precision, we extend the same care to our shipping and returns processes. May this charter guide you through our royal procedures.
📦 Royal Shipping Process
Order Processing Time
Our royal artisans require 1-2 business days to prepare your order for its journey to your kingdom.
Shipping Methods & Timelines
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx |
| Free Shipping | FREE (Orders over $50) | 15-25 business days after shipping | EMS |
Royal Note: Our shipping services reach across the globe, though some remote regions in Asia and other isolated areas may be excluded from our delivery routes.
🛡️ Royal Returns & Exchanges Policy
Our Returns Charter
We gladly accept returns and exchanges for items in their original royal condition – unworn, unwashed, and with all tags attached – within 15 days of delivery to your castle.
The Royal Returns Process
- Contact Our Royal Court: Email our customer service at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.
- Await Our Response: Our royal attendants will respond within 2 business days with a Return Authorization Number and instructions.
- Prepare Your Package: Securely pack the item(s) in their original packaging, including all tags and accessories.
- Include Documentation: Print and complete the returns form (template provided below) and include it with your package.
- Ship Your Return: Mail your return to our royal workshop at:
Renaissance & Medieval Store
99 Grey Street
DORRE ISLAND, AU 6701
⏰ Refund Timeline & Methods
Once we receive and inspect your returned item(s) at our royal workshop, we shall process your refund within 5-7 business days.
| Payment Method | Refund Timeframe |
|---|---|
| Credit Card (Visa, MasterCard, JCB) | 5-7 business days after processing |
| PayPal | 3-5 business days after processing |
🚫 Items Not Eligible for Return
In keeping with the nature of our specialized costumes, the following items cannot be returned or exchanged:
- Burlesque Costumes (for hygiene reasons, as they are intimate apparel)
- Items that have been worn, altered, or damaged after delivery
- Costumes missing tags or original packaging
- Custom-made or personalized items
📦 Return Shipping
Customers are responsible for return shipping costs unless the return is due to our royal error (wrong item sent, defective item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
✍️ Royal Returns Request Template
Subject: Returns & Exchanges Request – Order #[Your Order Number]
Email to: [email protected]
Dear Royal Court of Customer Service,
I wish to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Date of Delivery: [Date You Received Order]
Item(s) for Return/Exchange: [List Item(s) and Quantity]
Reason for Return/Exchange: [Please specify reason]
Preferred Resolution: [Refund / Exchange for [Specific Item/Size]]
I confirm that the item(s) are in original condition with all tags attached.
Yours faithfully,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
🏰 Contact Our Royal Court
For any questions regarding shipping, returns and exchanges, please contact our royal attendants:
Email: [email protected]
Response Time: Within 2 business days
Address: 99 Grey Street, DORRE ISLAND, AU 6701
May your costume adventures be as satisfying as a royal feast, and should you need our assistance, know that our royal court stands ready to serve you with honor and respect!